Contact

It is the channel for any question, with or without an account: a doubt before buying, a problem with an order, a request to cancel, for a refund or to withdraw, a request about your data, an abuse report or a formal notice. What you write reaches a person on the team by email, and we reply to the address you give within 2 business days, in Spanish or in English.

To keep spam out, the anti-robot check on the contact form is Cloudflare Turnstile, it loads on the contact page alone and only if the operator has configured its keys. The detail of what Cloudflare receives is on the processors and providers page.

We publish no email address: emails go out from a mailbox on our famelume.com domain, through the mail server of the hosting we contract, and that mailbox only sends notices; nobody reads replies to it. That is why the way to write to us is the form, which does reach our inbox.

There is a staffed WhatsApp line: +54 9 2926 41-3177. The floating button on any page opens it with your message already written — you send it yourself from WhatsApp, nothing is sent from here. We reply within 2 business days, the same as through the form.

The conversation goes through WhatsApp, which belongs to Meta: whatever you write there sits on their servers as well as on our phone, under their terms. If you would rather not use it, there is the support inside your account, which never leaves this site, and the form on this page, which reaches us through our domain’s mail server and does not go through Meta.

If you created an account and signed in, you can open a support ticket and follow the conversation on the same screen, picking the order from your own list. When you open a ticket and when we reply, a notice goes to your account’s email address; you read the reply itself in your panel. The time limit is the same: 2 business days.

The order number. With that one detail we can see the payment state, the delivery state and the amount actually delivered, which is what it takes to resolve almost any question.

The tracking link, NO: paste it as little as possible. That link is the key to your order — whoever holds it can see it, with no account and no password — and we store the tracking link nowhere, only a fingerprint of it that cannot be reversed, so if you lose it there is no way for us to give it back. If you open the ticket from your account you do not need to: you pick the order from your own list.

We will never ask you for a social network password, an access code, or full card details. If someone does so in our name, it is not us.

Both come in through the form on this page. For an abuse report — someone using the service on your account without permission, or for something the acceptable use policy prohibits — include the link to the profile or post. For a formal notice, state in the message who is sending it and in what capacity. A person on the team reads it within 2 business days.