Refunds and cancellation

Choosing a package creates a draft, not an order, and a draft creates no charge. If you close the tab before pressing “Pay”, there is nothing to cancel.

Pressing “Pay” is a different matter: the order is created with its number there, before the payment screen opens, and its tracking link is generated once along with it (we store the tracking link nowhere, only a fingerprint of it that cannot be reversed, so there is no way for us to reissue it). If you abandon that screen, that order stays on record, unpaid and uncharged, and it is not deleted or cancelled on its own either: no button cancels it.

Once payment is confirmed, delivery is ordered from the provider. While your order has not yet been sent to the provider, you can cancel it and we return the full amount, at no cost. Ask from the contact page with your order number, or through a support ticket if you have an account.

No button cancels the order on its own: a person on the team reviews it and answers you. If delivery has already started when your request arrives, “Partial and zero delivery” applies: the part that was not delivered is what is owed back.

If we deliver less than you bought, the proportional undelivered part is what is owed back, and that is the same criterion shown on the product page and at checkout. If nothing was delivered, the full amount is owed back. Execution is a different matter, and today no refund executes on its own: what exists today is the record of a refund request one person files and another approves. The exceptions to the criterion are under “What is not refunded”.

Over-delivery is not charged: if the provider delivers above the purchased amount, the price does not change.

These are the situations where the result did not hold, or where delivery could not be completed for something outside our control. They are here before the purchase, not after the complaint.

• Delivered metrics that the platform removes afterwards. It can happen, and we do not control it.
• Deliveries that fail because the profile or post went private, was deleted, or changed link during delivery.
• Consequences on your account arising from platform rules, including restrictions or removals.
• Business outcomes we never sold: sales, sustained reach, contracts or growth.

Refill is not included: if a platform removes metrics after they were delivered, we neither replace nor refund them. The only exception is a product whose own page expressly says it includes it.

If something did not go as expected, write to us from the contact page with the order number, or open a support ticket from your account. We reply within 2 business days. We keep timestamped payment and delivery events for every order, including the amount actually delivered; that is what we look at to resolve it.

If you open a chargeback with your bank or payment method, the system does not change your order on its own when the notice arrives: it records it, a person reviews it, and we present those same records to the payment method. A chargeback and a refund are two routes to the same money: one order is not returned twice.

If our answer does not satisfy you, you can bring a claim before the consumer protection authority of your jurisdiction.

A refund comes back through Mercado Pago, to the same method you paid with. Nothing in the system executes it: a person approves the request and then issues the refund from Mercado Pago by hand. A refund also never becomes internal balance or credit: that would require your express consent.

We issue the refund within 10 business days of approving it. When you see it credited depends on Mercado Pago and, if you paid by card, on your statement’s closing date. We return the full amount owed: we do not deduct the payment method’s fees from you.

You have ten calendar days from the purchase to withdraw, without giving a reason and at no cost. Ask from the contact page: give your order number and write “withdrawal” in the message.

This is a digital service that starts being performed as soon as payment is confirmed, because that is what you ask for when you buy. That is why withdrawal covers the part not yet delivered, which we return in full; the part already delivered is a service already performed and cannot be undone.