Help

Short answers to what gets asked most, before and after buying. Each product also has its own questions on its page.

• Do I have to give you my password?

  No. We do not ask for your social passwords or access to those accounts. Just the public link of the post or profile.

• Do I need an account to buy?

  No. You can buy as a guest. If you later create an account with the same email address and verify it, your earlier purchases appear in your history.

• How do I follow my order?

  With the tracking link you get when the purchase finishes. It shows the payment state and the delivery state, and you can refresh it whenever you like with the "Refresh status" button.

• I paid and the order says "awaiting payment". Is that wrong?

  No. Payment state is written by a signed confirmation our receiver verifies, not by your return to the site. Until that confirmation arrives, the order shows as waiting. If it takes longer than seems reasonable, write to us from support.

• What do "delayed" and "paused" mean?

  "Delayed" is a product that is taking longer than usual today: you can still buy it. "Paused" is a product that cannot be bought right now; purchasing is disabled on purpose and it is not a fault in your browser.

• Can I make the profile private while the delivery runs?

  No. If the profile or post is private we can't process it. It has to stay public until the delivery finishes.

• Do you replace the numbers if they drop?

  Not today. No published product has confirmed refill coverage, so we don't offer it on any of them. If a product ever has it documented, its page will say so.

• Which currency am I charged in?

  In Argentine pesos (ARS). Prices are published in ARS in both languages, so changing the language never changes the price, and the price you see at checkout is the one charged.

• Are the prices I see final?

  Yes: the price you see is the final price, taxes included, and nothing is added at checkout. Checkout still recomputes the total on the server before charging you, so if a price changed while you were looking, it tells you instead of charging the old one.

• I have a problem with an order. How do I get help?

  Sign in or create an account with the same email address as the order, verify it, and open a request from Support in your account. You can attach it to the order there and follow the replies in the same thread.