What happens after you pay: tracking, delays and partial deliveries

Every order has a tracking link of its own, which is also emailed to you. It opens the status with no account and no password, and shows two things separately: the payment and the delivery. A confirmed payment does not mean a finished delivery.

That link is the key to your order: whoever has it can see its status. Do not post it or paste it into an open chat. If you create an account with the same email as the purchase and verify it, the order shows up in your history too.

Coming back to the site after paying confirms nothing by itself: the payment state is written by a signed confirmation our receiver verifies, and it sometimes takes a while. Meanwhile the order says “awaiting payment”: before paying again, check the status on your tracking link.

Delivery starts after that confirmation. Each product’s times are on its page and can vary; a delay is not a rejection.

If less than you bought is delivered, the order is marked as a partial delivery. For products that carry a partial refund — each product’s page says whether it does — what is due back is the proportional part not delivered. The exception is a delivery that failed because the destination went private, was deleted or changed its link: that part is not returned. The refund policy has every exception, and explains how to ask for it and how it is carried out.

The profile or post has to stay public while the delivery lasts. If you switch it to private, delete it or its link changes half-way, the delivery can fail, and that part is not refundable. That is why the purchase asks you to confirm it before paying.

Write to us from the contact page or, if you have an account, from the support section, with your order number. Do not paste the tracking link into the message: the number is enough, and the link is a key. We will never ask for your social-media password to solve a problem.